Return & Refund Policy

Last updated: November 12, 2026

30-day returns

You can return unopened, unused products in their original packaging within 30 days of delivery for a full refund of the product price.

Opened products

For hygiene reasons we cannot accept returns of opened or used products, except when the product is damaged, defective or not what you ordered.

Damaged, defective or incorrect items

Email support@zencare.is within 14 days of delivery with your order number and a photo. We will send a replacement or a full refund, including shipping, at no cost to you.

How to start a return

1. Email support@zencare.is with your order number and the items you want to return.
2. We will reply with return instructions and the return address.
3. Ship the items back within 14 days of receiving the instructions.

Refunds

Refunds are issued to your original payment method within 5 business days after we receive and inspect your return. Your bank may take additional time to post the credit. Original shipping charges are refunded only for damaged, defective or incorrect items. Unless the return is due to our error, return shipping is the customer’s responsibility.

Cancellations

You can cancel an order for a full refund any time before it ships by emailing support@zencare.is.

Contact

Zen Marketing LLC, 306 N Main St Ste 4 PMB 140, Rochester, NH 03867 · support@zencare.is