Shipping Policy

Last updated: November 12, 2026

Where we ship

We ship to addresses in the United States, including APO/FPO/DPO addresses. We do not currently ship internationally.

Processing time

Orders placed before 2:00 PM Eastern Time on a business day usually ship the same or next business day. Orders are processed Monday to Friday, excluding US federal holidays.

Rates and delivery times

Method	Cost	Estimated delivery after shipping
Standard (orders under $75)	$7.95	3 to 7 business days
Standard (orders $75 and over)	Free	3 to 7 business days

Delivery estimates come from the carrier and are not guaranteed.

Tracking

When your order ships you will receive an email with a tracking number. You can also see order status in your account.

Lost, late or damaged packages

If tracking shows no movement for 7 business days, or your package arrives damaged, email support@zencare.is with your order number and photos of any damage. We will work with the carrier and send a replacement or refund.

Address accuracy

Please check your shipping address at checkout. If a package is returned to us because of an incorrect address, we will contact you to reship it, and a new shipping charge may apply.