Frequently Asked Questions

Orders and shipping

How long does shipping take?

Orders ship within 1 to 2 business days. Standard US delivery usually takes 3 to 7 business days after shipping. You will get a tracking email when your order ships.

Do you ship internationally?

We currently ship within the United States only.

How much is shipping?

Shipping is free on US orders over $75. A flat rate of $7.95 applies to smaller orders.

Can I change or cancel my order?

Email support@zencare.is as soon as possible. If your order has not shipped yet we will update or cancel it.

Products

Where can I see the ingredients?

Each product page has an Ingredients tab with the full ingredient list. See also our Ingredients & Safety page.

Are these products safe for sensitive skin?

Everyone’s skin is different. Patch test a small amount on your inner forearm and wait 24 hours before regular use. Stop using any product that causes irritation.

Why does the color of my product look slightly different?

Copper peptides and some botanical ingredients can vary in color from batch to batch, from pale blue to deeper blue or slightly green. This does not affect quality.

Are your products tested on animals?

Our hair care packaging is marked cruelty free. Email us with questions about a specific product.

Can ZenCare products treat a skin or scalp condition?

No. ZenCare products are cosmetics. They are not intended to diagnose, treat, cure or prevent any disease. Please talk to a healthcare professional about any medical concern.

Returns

What is your return policy?

Unopened products can be returned within 30 days of delivery. Damaged or incorrect items are replaced or refunded. See our Return Policy.